FAQ
- How long does it take to get my order shipped?
- What are your business hours?
- Do you have a service and install facility?
- Do you ship Worldwide?
- Can you ship USPS internationally?
- Does your international shipping costs include duties and customs charges?
- Can you ship to APO AP addresses?
- How do you ship with the "free shipping" option?
- Do you offer will-call or pickup of special ordered products?
- Is your website safe and secure?
- My car is still under warranty. Will this void it?
- Can I pay with an International credit card?
- Does the images directly represent the products I will receive?
Q: How long does it take to get my order shipped?
In most cases we can get your order shipped within 24 - 48 hours.
Q: Do you have a service and install facility?
We most certainly do. Our Service and Install facility is located in Las Vegas, NV.
Q: Can you ship USPS internationally?
Not anymore. Too many poor service experiences with USPS have prevented us from continuing to provide our customers with exceptional service. For this reason we will no longer ship USPS.
Q: Does your international shipping costs include duties and customs charges?
No, it's impossible to have a calculator for every single country and province around the globe. That will always be the responsibility of the buyer.
Q: Can you ship to APO AP addresses?
Because we have discontinued shipping with USPS, we do not currently offer APO AP shipments.
Q: How do you ship with the "free shipping" option?
In most cases, the free shipping option is shipped via UPS, FedEx ground service. Some packages will go out USPS priority (only in the lower 48 states).
Q: Do you offer will-call or pickup of special ordered products?
Yes. Being located in Las Vegas, many visitors vacationing here want to pick up their orders and take them home rather than ship them, including international vacationers. We welcome and will accommodate your needs. There are however products we do not stock and for this reason, we highly recommend an order be placed WELL ahead of time to ensure your order is here and complete when you arrive.
Q: Is your website safe and secure?
Absolutely. Your safety and security in online shopping is our highest priority. We use the most advanced encryption technology available and have constant monitoring of our website for any malicious attempts by certified 3rd party companies. Our website is PCI compliant with 99.99% accuracy.
Q: My car is still under warranty. Will this void it?
Under the Magnuson-Moss act Warranty act, it is illegal for companies to VOID your warranty or deny coverage under the warranty simply because use of an aftermarket part or product.
Q: Can I pay with an International credit card?
We have 2 payment options upon checkout, Credit Card Payments, and Paypal. Credit card payments will only accept U.S. Orders with U.S. Bank-issued credit cards. It will not approve a transaction processed outside the U.S, International bank-issued, or being shipped outside the U.S. The only way to pay using an international credit card, shipping outside the U.S, or ordering from a location outside the U.S will be by using the 2nd checkout option by clicking on the Paypal option. This option may also be used with U.S orders.
Q: Does the images directly represent the products I will receive?
While we try our best to provide the most accurate images of the product ordered, sometimes the supplier or manufacturer limits us with quality accurate images and may make changes to the product without advising their dealers. For this reason, we cannot guarantee that the images are a direct representation of the product order. Eurotek Tuning LLC & Etektuning LLC cannot be responsible for errors in pricing or image representation on this website.